Skills & Competencies for Technical Solution Consulting Manager

Technical Solution Consulting Manager job profile

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JOB SUMMARY for Technical Solution Consulting Manager

Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consulting Manager

Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. May deliver technical product training or information sessions to customers and internal audiences.

Technical Solution Consulting Manager SALARY RANGE

BASE 50%
$146,968
TOTAL 50%
$158,987
Job Level
M02
Job Code
EN04100095
Education/Degree
Bachelor's Degree
Reports To
Director

Technical Solution Consulting Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consulting Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consulting Manager

1 Industry Competency – Cost Estimation
Proficiency Level -3
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Names various cost estimation techniques, such as reserve analysis and three-point estimation.
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Level 2 Behaviors
(Light Experience)
Supports all the efforts and cost estimation work for projects.
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Level 3 Behaviors
(Moderate Experience)
Works with the team in the development of a cost estimation model.
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Level 4 Behaviors
(Extensive Experience)
Reviews cost estimation at different levels of design stages.
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Level 5 Behaviors
(Mastery)
Leads the implementation of new strategies to optimize the cost estimation process.
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3 Technical Solution Consulting Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Manager
Proficiency Level - 5

7 general skills or competencies (Job family competencies) for Technical Solution Consulting Manager

1 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Lists most commonly used tools in service delivery.
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Level 2 Behaviors
(Light Experience)
Reports issues and negative experiences encountered by customers to improve service delivery.
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Level 3 Behaviors
(Moderate Experience)
Prepares surveys to identify customer rating on delivered services compared to their expectations.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall service delivery process to improve quality and maintain customer satisfaction.
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Level 5 Behaviors
(Mastery)
Improves existing processes to streamline the delivery of top-notch services and meet customer demands.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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3 Technical Solution Consulting Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Technical Solution Consulting Manager

1 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Technical Solution Consulting Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Manager
Proficiency Level - 5

Summary of Technical Solution Consulting Manager skills and competencies

There are 1 hard skills for Technical Solution Consulting Manager, Cost Estimation.
7 general skills for Technical Solution Consulting Manager, Service Delivery, Technical Support, Training Solution Development, etc.
11 soft skills for Technical Solution Consulting Manager, Budgeting, Planning and Organizing, Prioritization, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consulting Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be proficient in Prioritization.

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